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Returns & Exchanges

This policy is effective for all purchases made on and after September 1, 2026. 

RETURN WINDOW

We want you to love what you discover at YUBI. If you are not completely satisfied with a YUBI purchase or gift for any reason, we welcome you to return new or gently used products for a refund to your original method of payment if returned within 30 days of purchase, in most cases. In order to complete the return, you must have a proof of purchase.

RETURN ITEM CONDITION

We accept products that are new or gently used:

  • New - unopened, sealed and in its original packaging.
  • Gently used -  swatched, sampled, or tried on.
  • Products (new and gently used) must be in its original packaging, including the outer box, applicators, spatulas, droppers, and any inserts.
  • Product must be undamaged beyond normal trial use, and not contaminated.
  • Products must be accompanied by a return authorization from us (see How to start a return below).

ITEMS NOT ELIGIBLE FOR RETURN

  • Gift cards and e-gift cards
  • Free gifts, samples, deluxe minis, and gift-with-purchase items
  • Anything marked Final Sale on its product page
  • Multi-packs and sets that have been opened and are missing individual units
  • Items returned more than 30 days after delivery
  • Items that arrive back to us without a return authorization
  • Products that weren't purchased directly from helloyubi.com

RETURN SHIPPING

When you request a return, we email you a prepaid shipping label. $8.95 shipping fee will be deducted from your refund. 

We regret that we are unable to refund your original shipping charges and return shipping charges, if applicable, unless the return was a result of our error.

Package your return item in the manufacturer's product box and YUBI's packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

RESERVATION OF RIGHTS

YUBI monitors return activity for abuse and reserves the right to limit returns or exchanges at helloyubi.com in all instances. All returns are subject to validation and approval at YUBI’s discretion. We may ask you for photos of the products if they are gently used. If we decline a return, we'll tell you why and send the item back to you at no charge. 

WRONG, DAMAGED, OR DEFECTIVE ITEMS

If there is any issue your order, please contact us within 7 days of delivery. Email joy@helloyubi.com with your order number and photos of the item, its packaging, and the shipping box.

EXCHANGES

We regret that we are unable to accept exchanges, unless the exchange was a result of our error. 

GIFTS

If you received a YUBI order as a gift, email us with the order number from the packing slip. Gift returns are refunded as store credit to you, so we don't reverse a charge on the person who bought it.

HOW TO START A RETURN

  1. Sign into your customer account. Within the specific order, you can request for a return within 30 days of delivery.
  2. If you don't want an account with YUBI, email joy@helloyubi.com within 30 days of delivery with your order number and which items you'd like to return.
  3. We'll reply within 1–2 business days with a return authorization and a prepaid shipping label.
  4. Pack the items in their original packaging, with the return authorization included, and drop the parcel off within 7 days of receiving your label.
  5. We'll email you when it arrives.

Please don't ship anything back before you have a return authorization — unauthorized returns can't be processed or refunded, and we can't be responsible for them.

WHEN YOU'LL RECEIVE FUNDS

  • We inspect and process returns within 3–5 business days of delivery to our warehouse.
  • Once processed, refunds post to your original payment method in 5–10 business days, depending on your bank.
  • Klarna, Afterpay, Shop Pay Installments, and PayPal refunds go back through those services on their own timelines.
  • We email you a confirmation the moment a refund is issued.